Copy Paste Support

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Frequently Asked Questions

Why doesn't the iPhone app capture automatically like the Mac app?

iOS doesn't allow apps to read the clipboard in the background. Copy Paste captures when you open the app or tap the Paste button in the History tab โ€” the system will ask for paste permission the first time. On macOS, capture is fully automatic.

How do I restore my Pro purchase?

Open Settings inside the app and tap "Restore Purchases". Make sure you're signed in with the same Apple ID you used for the original purchase. Lifetime Pro also restores automatically on launch.

How do I sync clips across my devices?

iCloud Sync is a Pro feature. Make sure iCloud is enabled on all devices with the same Apple ID and iCloud Drive turned on. Clips, folders, tags, and workspaces sync automatically through your private iCloud database.

How does Handoff work?

With Pro enabled, copy something on one device and the Copy Paste icon appears in the Dock (Mac) or App Switcher (iPhone/iPad) of your nearby devices. Tap it and the clip โ€” including images โ€” is placed on that device's clipboard, ready to paste. Both devices need the same Apple ID, Bluetooth, and Handoff enabled in system settings.

How do I enable the iOS keyboard?

Go to Settings > General > Keyboard > Keyboards > Add New Keyboard and select Copy Paste. Then enable "Allow Full Access" so the keyboard can read your clip history. Your clips never leave your device.

Why did a password I copied disappear from history?

That's by design. Passwords, API keys, and tokens are auto-detected and deleted after 60 seconds; one-time codes after 30 seconds. You can see what was caught in the Privacy Dashboard.

How do I enable the global quick-paste hotkey on Mac?

The Cmd+Shift+Space panel needs Accessibility access. Open System Settings > Privacy & Security > Accessibility, click the + button, add Copy Paste from your Applications folder, and switch it on.

How do I cancel my subscription?

Subscriptions are managed through Apple. Go to Settings > [Your Name] > Subscriptions on your device to view and manage your subscription.

App Features

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Clipboard History

Everything you copy, saved and searchable

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iCloud Sync & Handoff

Copy on Mac, paste on iPhone

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Paste Queue

Queue clips and paste them in order

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Privacy Guard

Secrets auto-detected and deleted

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Keyboard & Widgets

Paste from any app, glance from Home Screen

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Smart Detection

Links, code, colors, and OTP codes recognized

Request a Refund

Refunds for in-app purchases are processed by Apple. To request a refund:

1

Visit reportaproblem.apple.com

Sign in with your Apple ID

2

Find the purchase

Locate Copy Paste in your purchase history

3

Submit your request

Select the reason and submit for review

System Requirements

iPhone/iPad: iOS 18.0 or later

Mac: macOS 15.0 or later